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Frequently Asked Questions About Everything Rugs

Choosing A Rug

  • What kind of rug should I get?

    • If only it were that simple! With all the options, styles, colors, and sizes available, choosing the perfect rug for your space can be daunting. We suggest choosing a rug that fits the area you are looking to cover, something that fits your style and your budget. It also depends on what room you are looking to adorn the floor in. Kitchen and living room rugs experience the most use and heavy traffic, whereas a bedroom or formal room may only see minimal traffic. Additionally, your rug will depend on the size of the space, what material you prefer, and your overall budget.

  • What color rug should I get?

    • The easiest way to pick a rug color is to look at the existing colors in your room’s decor. If your room is totally empty, this is a great excuse to just go crazy, pick your favorite color for the rug, then decorate your room around it. Don’t worry if you already have multiple patterns or colors in the room, because there are still simple ways to choose a rug. An easy and safe option is to go the neutral route, which can fit in pretty much any setting-- but that can sometimes be the boring option if the rest of the room is neutral! In that scenario, you may want to think of your rug as art or a focal point to bring a bold pop of color to an otherwise neutral room.

  • Should I buy a solid or patterned rug?

    • First, you have to ask yourself, do you like patterned rugs? If the answer is no, then definitely go for a solid rug! Next, you have to take a look at the environment where the rug will live. If you have no patterns in the room, then a patterned rug may be perfect to spice up your space. If you love patterns, but already have some patterns on the furniture or wallpaper, don’t despair! Mixing patterns is not as hard as you might think. There are a few ways to do it, but ultimately the key is to make sure they complement each other, either in color or style.

  • What is the best material for a rug?

    • We are huge fans of wool, which, In our opinion, is the best fiber. It is a renewable resource (yay for eco-friendly!), is durable and soft, helps keep your room cool in the summer and warm in the winter, and it is naturally stain-resistant. We still love other synthetic fibers too, such as olefin, polyester, and nylon. These were all developed to mimic the characteristics of wool, and typically come at a cheaper price. These are all great options, but we will always have a thing for wool.

  • Should I match my rug to the color of the walls?

    • Just like your furniture, your rug should work with, not against, the wall color. Oftentimes rugs are seen as a piece of art for your floor, so think of it the same way you would think of art on your wall. You probably won’t choose a piece of art that is the same color as your wall, but you want to make sure the wall color does not take away from, or clash with, your rug. Neutral colors are always a safe bet, and complementary colors often work well.

  • What is the best pet-friendly rug?

    • We love our pets, but sometimes they have accidents! Luckily, there are rugs specifically designed for that. Rugs that are noted as being “indoor/outdoor” are the perfect fit for a pet-friendly home. These rugs are made of olefin or polyester and are great for pets because they are durable and super easy to clean. Not to mention indoor/outdoor rugs have come a LONG way, now available in tons of looks and styles, and most are so soft you would never guess they could live outdoors!

Rug Care

  • What are the best cleaners to use for my rug?

    • Our favorite spot and stain cleaners for rugs are Simple Solution Extreme and Shaw R2X. Both cleaners use enzymes to break down the stains (and any smells that might come with the stains) to leave your rugs good as new. Not to mention they are safe to use around kids and pets! For more tips, read our article “Rug and Carpet Cleaning Tips

  • How to remove rug stains

    • First, don’t panic! Next, calmly follow the below steps:
      Step 1: Remove any excess spilled material with a paper towel (or a butter knife if needed) making sure not to spread the stain. For organic spills, spray either Simple Solution Extreme or Shaw R2X onto the area. For oil-based spills, use Spot Shot (found at most home centers), and make sure to completely cover the stain.
      Step 2: Let sit for a few minutes.
      Step 3: Blot, don’t rub, the excess moisture using paper towels or a clean white terry cloth rag.
      Step 4: Once the excess is removed, make a thick pad of paper towels (or clean white rag) and place on top of the stain.
      Step 5: Place a layer of plastic or tin foil over the pad of paper towels and on top of that a few heavy books. The heavy books will help draw the stain out.
      Step 6: Let this stand in place overnight (about 8 hrs). Check in the morning to see if all the moisture has been removed and if the stain is gone.
      Step 7: If the stain is still there, try spraying with cleaner, blotting excess, and letting sit overnight under towels and books. If the stain is STILL there, it might be time to call a professional rug cleaner.

  • How frequently should I shampoo my rug?

    • Most rugs don’t actually need to be shampooed. You can keep your rugs looking great with regular vacuuming and quick attention to spots and stains. Of course, sometimes you find a mysterious stain that you aren’t sure how long it has been there, or maybe it is just so stubborn that no amount of cleaner and blotting will get it out. In that case, call up a professional rug cleaner and they will take over. When in doubt, call the professionals.

  • When do I know it’s time to throw my rug out?

    • We never recommend throwing out your rug, but sometimes it is time to replace an old, outdated, or worn rug. Usually, a rug will go out of style way before it begins to show signs of wear and tear. Old rugs that you want to replace can go on to live a second life! Some ways to upcycle your rug are: cut your rug into small rectangles and use the pieces as coasters, line the sides of your garage with an old rug to keep your car doors from banging the walls, or give them away to someone in need! For more great ideas on what to do with an old rug, read our blog article “Clever Uses For An Old Rug


  • How big should a dining room rug be?

    • The key here is to make sure there is enough room for your guests to push their chairs back from the table. This means having a rug that’s about 18-24 inches longer and wider than your table. For a table that fits 6 chairs, this usually means an 8x10 rug as the starting size, but larger can also look great if it fits your space. You just want to make sure the floor (beneath the rug) shows uniformly around the rug, kind of like a picture frame.

  • How to choose a rug size?

    • It depends on your room size and your budget. If neither are a problem, we always suggest a larger rug because it can complete a space and make the room feel larger. As long as the rug fits in the space, it’s difficult for it to be too big; too small, however, and the rug can actually make the room feel smaller and more cluttered. For more information, read our blog article on how to choose the right size rug for your room.

  • How to choose a rug pad size?

    • You want to purchase a rug pad that is just a bit smaller than your actual rug. If your pad arrives and is larger than your rug, don’t worry; simply take a pair of heavy scissors and trim the pad so that it is between 2 and 3 inches shorter than your rug in both length and width. The main purpose of the pad is to avoid slipping or scratching the floor underneath, so the measurements don’t have to be exact.

  • What size rug should go under a queen size bed?

    • The key to picking a rug size in a bedroom is to make sure you have about 18 inches of rug sticking out on either side, which ensures that you step onto your rug when getting out of bed. It’s also visually nice to have about 45 inches at the end of the bed. The smallest rug that works with a queen size bed is an 8x10 rug. If your room (and budget) allows, a 9x12 can also work really well, and this will provide even more soft rug for your toes to enjoy.

Rug Pad

  • What is a rug pad?

    • Rug pads are synthetic, mold resistant, cushions that lay under rugs. They are used to help keep rugs in place and often provide extra cushion underfoot. Many pads are simply a thin mesh coated with a non-slip plastic, which work for outdoor rugs,  but we recommend a double-sided pad made of a dense synthetic felt on one side and non-slip rubber coating on the other (for indoor use only). This type of double-sided pad works on hard surfaces and layered on carpet.

  • Do I need a rug pad?

    • Yes, yes, a thousand times, yes! Rug pads are like the secret anti-aging serum for rugs. They won’t take years off your rug, but they will keep your rug looking young. They help to keep your rugs from slipping around on hard surface floors, scratching your hardwood floors, and keep your rug looking its best by helping it resist the abrasion it faces every day from foot traffic. Rug pads are a small investment with a big benefit to your floors and rugs.

  • Do you need a pad under an area rug on hardwood floors?

    • Yes! Rug pads are great for hardwood floors. Not only do they keep your rug from sliding around, but they also help protect your beautiful floors from scratches.

  • Do you need a rug pad on carpet?

    • If you are looking to layer a rug on top of your carpet, yes! Our Premium Felt Grip Pad is great for this. It will help keep your rug from sliding around on top of the carpet. Just make sure to put the felt side down (rubber side facing the top rug).

  • Do you need a rug pad on laminate floors?

    • Yes, all area rugs on a hard surface floor need a good rug pad. Without a rug pad, your rug will slip all the time, which is frustrating and can be dangerous.

Cost & Shipping

  • How much should I spend on a rug?    

    • Rug prices range pretty drastically. A small 2x3 can be as inexpensive as $25 and larger rugs can go for as much as $10,000. The 3 main factors in determining price are how the rug was made (handmade vs machine made), what material the rug is made of (wool, polypropylene, silk, etc), and how large the rug is (oversized rugs are going to cost more due to labor and materials).

  • How do I package a rug for return?

    • When your rug arrives, try to save the original packaging. That’s the easiest option: just put the rug back into the original plastic packaging and tape it up! If you didn’t save the original packaging, or if the original packaging is not in good shape, just go to your local hardware store and purchase heavy duty plastic painters drop cloths. Roll the rug up in the plastic like you would a burrito and tape it up with packaging tape. Make sure every inch is secure and the rug is not exposed at all so there are no areas where the rug could suffer damage. Also, make sure to get a Return Authorization and place the RA number both inside the packaging and prominently on the outside.

  • How can I tell what a good value for a new rug is?

    • Value is sometimes hard to determine, but overall, we say a good value for a rug is a rug that you like for the price that is in your budget. Some budgets are higher than others, but you can get a great rug at almost any price point.

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