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We stand behind each and every one of our products. All of our products come with a 30-day at home trial period to ensure that the rug you purchased is right for you. If you are not completely satisfied with your purchase, please contact us. We will work with you to either exchange it for a product that better fits your needs, or refund the purchase price. To return an item you will need a return authorization (RA) number. To receive your return authorization number, please contact us right away. All returns must be made within the 30-day trial period. After 30 days, all sales are final. No returns will be accepted without a return authorization.
Oversize rugs (larger than 8' x 11' )
Rug pads that have been opened
Clearance priced rugs
By placing an order with us, you agree to the terms and conditions of Roth Rugs.
Contact us immediately for a Return Authorization (RA).
Wrap the rug securely in the original packaging or equal. Use plenty of packing tape to secure the wrapping.
Do not fold, staple or tape any surfaces of the item or rug.
The returned item must be in new condition. If it is soiled or damaged, it may be refused or incur a restocking fee up to 30%.
No returns will be accepted without a Return Authorization (RA). Returns that are received without an RA or are shipped to the wrong address will incur freight costs and up to a 30% service fee.
Any ordered item that is "refused" instead of following the correct return procedure will incur up to a 30% service fee deducted from the issued credit.
No returns will be accepted after the 30-day trial period has expired.
Return shipping cost is your responsibility unless you are a Roth Rugs Member and make a qualifying purchase of $500 or more.
Insure your return package at the purchase price.
You are responsible for lost or damaged returned rugs, and you are responsible to file claims with the carrier for lost or damaged rugs.
Every Roth Rugs purchase ships free to your home or office within the 48 contiguous United States. Contact us for shipping quotes for rugs that do not qualify for free shipping or for shipping destinations outside of our designated shipping areas. Most rugs ship within 4 days, this excludes custom orders.
Cut and finished runners
Your rugs are shipped directly from the manufacturer to you via UPS or FedEx. Oversize rugs (larger than 8' x 11' ) may be shipped via common carrier. For questions about a shipment, please don’t hesitate to contact us! Please note that even if your entire order was placed together, rugs may come from different manufacturers, ship via different carriers, and even arrive at different delivery times.
Inspect your rug delivery carefully. If your rug package is ripped or wet, and the rug is dirty or damaged, CONTACT US IMMEDIATELY and we will arrange for a replacement. YOU MUST HAVE THE DELIVERY DRIVER NOTE THE DAMAGED PACKAGE. Our shippers will make 3 attempts to deliver your rug. Undeliverable rugs will be returned to the manufacturer and you will incur a restocking fee of up to 30% plus all shipping costs.
At Roth Rugs we have a 150% price match guarantee. Roth Rugs guarantees you the lowest prices on the internet. If you find an identical, first quality, rug advertised for less, we will refund 150% of the price difference. Contact us to make a claim before checkout. Please be prepared to provide proof of the lower advertised price whether it is from another e-commerce site, a retail store, or a catalog. Our 150% price match guarantee does not include clearance rugs, discontinued rugs, eBay sales, and Amazon sales. Roth Rugs may refuse any claim that does not match these conditions.
The approximate cost of shipping from the west coast to the east coast is as follows:
2’ x 3’, 2' x 4' - $25
2' x 7', 2' x 8', 2' x 10', 2' x 12' - $40
2’7’’ x 5’ - $25
4' x 6' - $40
5’3’’ x 7’7’, 6' x 9'’ - $45
7’9’’ x 9’10’’ - $75
8’ x 11’ - $80
Shipping cost is a combination of the size of the package, the weight, and the distance. Please keep in mind these are just estimates, due to a rug's weight or shipping distance a rug may ship for more or less than our estimate, this is just to give you an idea of how much the return shipping could cost. Rugs over 8' x 11' are not returnable.