Questions? Feedback? powered by Olark live chat software
$100 off select purchases of $450 or more! Use code: THANKS100  at checkout 
Free shipping every day!

Need help finding your perfect rug? Call, email, or chat with us - we are here to help!

Shipping & Returns

No hassle returns

We stand behind each and every one of our products. All of our products come with a 30-day at home trial period to ensure that the rug you purchased is right for you. If you are not completely satisfied with your purchase, please contact us. We will work with you to either exchange it for a product that better fits your needs, or refund the purchase price. To return an item you will need a return authorization (RA) number. To receive your return authorization number, please contact us right away. All returns must be made within the 30-day trial period. After 30 days, all sales are final. No returns will be accepted without a return authorization.

Unfortunately, the following are not returnable:

Return Process:

By placing an order with us, you agree to the terms and conditions of Roth Rugs.

Free shipping

Every Roth Rugs purchase ships free to your home or office within the 48 contiguous United States. Contact us for shipping quotes for rugs that do not qualify for free shipping or for shipping destinations outside of our designated shipping areas. Most rugs ship within 4 days, this excludes custom orders.

Delivery of the following custom orders may take additional time to ship:

Your rugs are shipped directly from the manufacturer to you via UPS or FedEx. Oversize rugs (larger than 8' x 11' ) may be shipped via common carrier. For questions about a shipment, please don’t hesitate to contact us! Please note that even if your entire order was placed together, rugs may come from different manufacturers, ship via different carriers, and even arrive at different delivery times.

Inspect your rug delivery carefully. If your rug package is ripped or wet, and the rug is dirty or damaged, CONTACT US IMMEDIATELY and we will arrange for a replacement. YOU MUST HAVE THE DELIVERY DRIVER NOTE THE DAMAGED PACKAGE. Our shippers will make 3 attempts to deliver your rug. Undeliverable rugs will be returned to the manufacturer and you will incur a restocking fee of up to 30% plus all shipping costs.

Price Match Guarantee

At Roth Rugs we have a 150% price match guarantee. Roth Rugs guarantees you the lowest prices on the internet. If you find an identical, first quality, rug advertised for less, we will refund 150% of the price difference. Contact us to make a claim before checkout. Please be prepared to provide proof of the lower advertised price whether it is from another e-commerce site, a retail store, or a catalog. Our 150% price match guarantee does not include clearance rugs, discontinued rugs, eBay sales, and Amazon sales. Roth Rugs may refuse any claim that does not match these conditions.

How much does return shipping cost?

The approximate cost of shipping from the west coast to the east coast is as follows:

Shipping cost is a combination of the size of the package, the weight, and the distance. Please keep in mind these are just estimates, due to a rug's weight or shipping distance a rug may ship for more or less than our estimate, this is just to give you an idea of how much the return shipping could cost. Rugs over 8' x 11' are not returnable.